Sustainability
Root for Sustainable Business Development
Key Figures
BCP commits in bringing Disruptive and Inclusive Greenovation to Delight our customers, being a trusted partner and Value Creator for all Stakeholders, and promoting Sustainable Development to Society.
We emphasize Inclusive and Sustainable business, pursue Domestic and Overseas expansion, embrace Good Corporate Governance principles, and nurture a High performance, Learning culture and Happy workplace.
Water consumption and reuse
Water consumption rate
2.27 (cu.m./barrel output equivalent)
2018 Decreased 0.27 (cu.m./barrel)
Water Discharge
0.9 Million CU.m
2018 constants 0.9 (Million CU.m)
Configuration of wastewater treatment process.
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Biological treatment with an aeration tank: The hyper-classic air injected enables the system to accommodate more discharge, while raising the efficiency of wastewater treatment.
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The decanter system promotes continuous sludge removal from the biological treatment system, easing the smell problem.
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Biological treatment with an aeration tank: The hyper-classic air injected enables the system to accommodate more discharge, while raising the efficiency of wastewater treatment.
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The decanter system promotes continuous sludge removal from the biological treatment system, easing the smell problem.
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The Reverse Osmosis Waste System to increase the volume to recycled water in production processes.
Sefety, Health, and Society
The total hours of Bangchak volunteers’ work around the refinery
16,088 hours
2018 Increased 2,628 hours
Percentage of the budget for social investment around the refinery
31 Million
2018 Increased 13,000,000 MB
Satisfaction with community relations activities around the refinery
2018 Decreased 0.86 %
Complaint and Comments Received
Contact Channel
Topic (%)
Action taken on complaint
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Record complaint on SAP CRM system
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Customers’ satisfaction with responses to complaints/recommendations.
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Assess satisfaction to resolve complaint.
Outcomes (%)
Customers’ satisfaction with responses to complaints/recommendations.
91 Average satisfaction
Complaints related to environmental performance from government agencies
0 Complaints
Complaints about leak of customers’ information (G4-PR8)
0 Complaints
Employees
New Recruits
67 persons
Resignation
3.55%
Average Training Hours
46 hours / employee / year
Individual Development Plan
100% of employees
Internal Promotion Rate
13.92%
Injury Frequency Rate (IFR)
0.55 Male
0 Female
Total Recordable Injury Rate (TRIR)
1.66 Total Workforce
Injury Severity Rate (ISR)
7.75 Total Workforce
Work-related illnesses and Fatality
0 Total Workforce Contractor