BCP 26.50 THB +0.25 (0.95%)

Root for Sustainable Business Development

Key Figures

BCP commits in bringing Disruptive and Inclusive Greenovation to Delight our customers, being a trusted partner and Value Creator for all Stakeholders, and promoting Sustainable Development to Society.

We emphasize Inclusive and Sustainable business, pursue Domestic and Overseas expansion, embrace Good Corporate Governance principles, and nurture a High performance, Learning culture and Happy workplace.

Water consumption rate

2.27 (cu.m./barrel output equivalent)

2018 Decreased 0.27 (cu.m./barrel)

Water Discharge

0.9 Million CU.m

2018 constants 0.9 (Million CU.m)

Configuration of wastewater treatment process.

  • Biological treatment with an aeration tank: The hyper-classic air injected enables the system to accommodate more discharge, while raising the efficiency of wastewater treatment.
  • The decanter system promotes continuous sludge removal from the biological treatment system, easing the smell problem.
  • Biological treatment with an aeration tank: The hyper-classic air injected enables the system to accommodate more discharge, while raising the efficiency of wastewater treatment.
  • The decanter system promotes continuous sludge removal from the biological treatment system, easing the smell problem.
  • The Reverse Osmosis Waste System to increase the volume to recycled water in production processes.

The total hours of Bangchak volunteers’ work around the refinery

16,088 hours

2018 Increased 2,628 hours

Percentage of the budget for social investment around the refinery

31 Million

2018 Increased 13,000,000 MB

Satisfaction with community relations activities around the refinery

2018 Decreased 0.86 %

Complaint and Comments Received

Contact Channel
Topic (%)
Action taken on complaint
  • Record complaint on SAP CRM system
  • Customers’ satisfaction with responses to complaints/recommendations.
  • Assess satisfaction to resolve complaint.

Outcomes (%)

Customers’ satisfaction with responses to complaints/recommendations.

91 Average satisfaction

Complaints related to environmental performance from government agencies

0 Complaints

Complaints about leak of customers’ information (G4-PR8)

0 Complaints

New Recruits

67 persons

Resignation

3.55%

Average Training Hours

46 hours / employee / year

Individual Development Plan

100% of employees

Internal Promotion Rate

13.92%

Injury Frequency Rate (IFR)

0.55 Male

0 Female

Total Recordable Injury Rate (TRIR)

1.66 Total Workforce

Injury Severity Rate (ISR)

7.75 Total Workforce

Work-related illnesses and Fatality

0 Total Workforce Contractor