Nature of Business

Most of the new stations launched this year were spacious ones with a modern image, designed with a unique identity and complete with non-oil businesses and assorted services to constantly grow Bangchak’s market share and maintain it at No. 2 nationwide. Sales also went to industrial and transport users, airlines, marine vessels, construction and agricultural sectors. Bangchak service stations focus on green, renewable fuels with high performance, embracing the gasohol and diesel groups. The stations also meet customers’ needs with non-oil businesses and auxiliary services to attract more service station clients, including convenient stores, coffee shops, and centers for lubricant replacement and car wash.

In 2019, developing the B20 and B10 premium diesel, Bangchak was the pilot company that blended additives in B20 biodiesel, called Hi-Diesel B20s and Hi-Diesel S B10, featuring the Green S technology that protects and cleans engines while improving engine acceleration. As a result, Bangchak topped the market in cumulative B20 sales for January to December 2019.

As for the convenient store and coffee businesses, these are operated by subsidiary Bangchak Retail Co., Ltd. (BCR), which has obtained the master franchise of the SPAR supermarket from the Netherlands. Today SPAR stores number 46. With a concept of “The Best Fresh & Easy Foods Market in Thailand”, SPAR outlets offer impressive services along with freshly cooked and healthy food; SPAR plans to develop community products and SME businesses for sale domestically and abroad. The over-600 Inthanin Coffee shops, located on the premises of Bangchak service stations as well as outside, including shopping centers, office buildings, government agencies, hospitals, and leading education institutions, are constantly eying assorted key commercial locations. Besides BCR’s businesses, Bangchak sells consumer products at “Bai Chak”, “Lemon Green”, and “Big C Mini” convenient stores on the premises of more spacious service stations near some 137 communities. Finally, service stations also house auto-maintenance centers that provide lubricant replacement and car wash services, consisting of “FURiO Care”, “Wash Pro”, “Green Serve”, “Green Wash”, and “Green Tyre”.

Launched in 1990 under a project called “Oil for Rice, Bangchak community service stations have moved into the 29th year of business with community entities. Bangchak’s policy envisages development for sustainability by raising these stations’ quality standards as well as service standards on a par with other standards so that these stations may drive a sustainable community economy. In 2020 Bangchak proceeded with assorted projects in support of community service stations, including the COOP Coaching, where teams from standard service stations educate staff in-house on management, COOP Bonding, in support of service station improvement and adding to the diversity of products for sale to high-potential cooperative groups, and a project to drive sales volumes under the vision to develop business in a participatory, sustainable way.

Recognizing social transformation and modern Thai lifestyles, Bangchak has developed the “Greenovative Experience” service stations, leveraging 4Rs (renewable, recycle, reuse, and reduce), including installation of solar rooftops for power generation and EV charger stations for electric vehicles. As for the coffee business, Inthanin operates under the “Each of your Inthanin cups for our world” concept. To date several projects have been developed, including the choice of Bio Cups, use of organic coffee beans derived from community farms of farmer groups in northern provinces, and design of tilted cup lids to cut down on the use of straws. As for convenient stores, projects have been launched to cut down on the use of plastic bags, fruit processing and sale in SPAR outlets, the SPAR Awards Project for community product development and SMEs for business extension and sale domestically and abroad, application of energy-saving materials, and the addition of green areas at service stations. Since 2018, Bangchak has launched an ultra-modern service station with overhead digital fuel dispensers on Sukhumvit 62 Road for greater customers’ convenience, while launching innovation at its Si Nakharin Road service station, featuring an installed Green Community Energy Management System (GEMS), designed to pioneer power bidding through Blockchain; in the future this could evolve into a power generation system outside the authority’s grid (Smart Isolated Microgrid) for buildings and shops in the vicinity to trade maximum power at a low cost.

Apart from fuel products, Bangchak produces and sells lubricants and specialty products like transmission fluids, brake fluids, grease, and others under the BCP Lubricants brand, sold to domestic markets via its service stations, outlets, industrial works, original equipment manufacturer (OEM) markets, as well as exported.

Finally, Bangchak also launched premium lubricants under the FURiO brand that saves on fuels, prevents engine wear, and protects engines under all operating circumstances.